Matt in Ireland

Matthew B. Culp

2801 SW 71st Terrace
Apt. 1003
Davie, FL 33314

954-299-1442
Resume: PDF/Word

I am a creative and driven professional seeking a career that will allow me to indulge my passion for technology and problem-solving. I am patient, work well with others, learn quickly, and can manage my own schedule. My administration experience along with my strong customer focus will bring a balance between details and the big picture to your organization.

Education

Citrix Certified Administrator:

  • XenDesktop 5
  • XenApp 6.5

Microsoft Certified IT Professional:

  • Enterprise Administrator on Windows Server 2008

Microsoft Certified Technology Specialist:

  • Windows Server 2008 Applications Infrastructure, Configuration
  • Windows Server 2008 Network Infrastructure, Configuration
  • Windows Server 2008 Active Directory, Configuration
  • Windows 7, Configuration

CompTIA Certified:

  • Security+
  • Network+
  • A+ IT Technician

STI Knowledge Certified Help Desk Professional

The Ohio State University Undergraduate - Columbus, OH - 1997-1999

Skills

Social skills

Customer relations, management experience, call center support, employee and end-user training

Technical skills

Network design and deployment, cloud computing, mobile device communication, data storage and backup, virtualization

Software skills

Citrix XenApp, Citrix XenDesktop, Microsoft Windows, Microsoft Windows Server, Microsoft Exchange, Microsoft Office, Apple OS, Unbuntu Linux, customer resource management, accounting, support ticketing software

Experience

Citrix SystemsTechnical Support Engineer - Ft. Lauderdale, FL - 2012-current

  • Front line technical support for customers using Citrix software
  • Assisted enterprise administrators in critical situation resolution
  • Provided product training for fellow engineers

Independent IT Consultant Consultant - London, UK - 2008-2012

  • Remote network administration for clients in Tucson, AZ
  • Local residential IT support
  • Furthered education by obtaining multiple IT certifications

TCR Solutions Technical Manager - Tucson, AZ - 2004-2008

  • Network design and administration for clients throughout the Tucson area
  • Strategized with business owners to increase technological productivity
  • Trained and supervised support personnel

Cardinal Health Technical Specialist - Dublin, OH - 2001-2004

  • Developed interfaces between ordering software and pharmacy systems
  • Provided technical and customer support for pharmacy distribution customers
  • Developed processes and procedures for case handling and tracking

Computer Success Sales Manager - Columbus, OH - 1998-2001

  • Appraisal, acquisition, and sales of enterprise-level computer equipment
  • Managed retail sales staff of approximately ten employees
  • Corporate sales, customer service relations, technical support

The Ohio State University Lab Monitor - Mansfield, OH - 1997-1998

  • Oversaw lab of approximately one hundred Windows and Apple computers
  • Assisted students with university software issues
Hobbies
Cooking, Gaming, Guitar, Reading, Running, Travel

Detailed work history, references, and salary available upon request.