Matt in Ireland

Matthew B. Culp

1138 NW 113th Lane
Coral Springs, FL 33065

954-299-1442
Resume: PDF/Word

I am a creative and driven professional seeking a career that will allow me to indulge my passion for technology and problem-solving. I am patient, work well with others, learn quickly, and can manage my own schedule. My administration experience along with my strong customer focus will bring a balance between details and the big picture to your organization.

Education

Citrix Certified Professional - Virtualization

Microsoft Certified IT Professional:

  • Enterprise Administrator on Windows Server 2008

Microsoft Certified Technology Specialist:

  • Windows Server 2008 Applications Infrastructure, Configuration
  • Windows Server 2008 Network Infrastructure, Configuration
  • Windows Server 2008 Active Directory, Configuration
  • Windows 7, Configuration

CompTIA Certified:

  • Security+
  • Network+
  • A+ IT Technician

STI Knowledge Certified Help Desk Professional

The Ohio State University Undergraduate - Columbus, OH - 1997-1999

Skills

Social skills

Customer relations, management experience, call center support, employee and end-user training

Technical skills

Network design, deployment and administration, cloud computing, mobile device management, data storage and backup, virtualization

Software skills

Citrix XenApp/XenDesktop, Microsoft Windows, Microsoft Windows Server, Microsoft Exchange, Microsoft Office, Apple OS X, Unbuntu Linux, iOS, Android, customer resource management, accounting, support ticketing software

Experience

Citrix SystemsTechnical Lead Engineer - Ft. Lauderdale, FL - 2012-current

  • Team lead for front line engineers providing technical support for Citrix customers
  • Assisted enterprise administrators in critical situation resolution
  • Provided product training for fellow engineers

Independent IT Consultant Consultant - London, UK - 2008-2012

  • Remote network administration for clients in Tucson, AZ
  • Local residential IT support
  • Furthered education by obtaining multiple IT certifications

TCR Solutions Technical Manager - Tucson, AZ - 2004-2008

  • Network design and administration for clients throughout the Tucson area
  • Strategized with business owners to increase technological productivity
  • Trained and supervised support personnel

Cardinal Health Technical Specialist - Dublin, OH - 2001-2004

  • Developed interfaces between ordering software and pharmacy systems
  • Provided technical and customer support for pharmacy distribution customers
  • Developed processes and procedures for case handling and tracking

Computer Success Sales Manager - Columbus, OH - 1998-2001

  • Appraisal, acquisition, and sales of enterprise-level computer equipment
  • Managed retail sales staff of approximately ten employees
  • Corporate sales, customer service relations, technical support

The Ohio State University Lab Monitor - Mansfield, OH - 1997-1998

  • Oversaw lab of approximately one hundred Windows and Apple computers
  • Assisted students with university software issues
Hobbies
Cooking, Gaming, Guitar, Reading, Running, Travel

Detailed work history and references available upon request.